konajill
11-18-2003, 08:16 PM
I had this sent to me by someone who was having a problem with some of the tools bars not working in PSP so thought that I would pass it on. It may pay to keep it for future reference Sandy
__________________________________________________ __
Thank You for contacting Jasc Software Technical Support.
It is possible that the problem that you are experiencing is related to a
corruption in the Paint Shop Pro registry settings. This following procedure
will delete these registry settings. The next time Paint Shop Pro is
launched, it will recreate the settings and behave like a fresh
installation.
NOTE: Before you begin with the process detailed below remember that
instructions for editing the registry are intended for experienced users
only. The Windows Registry is at the core of the operating system. Errors
made in editing the registry could damage your Operating System beyond
repair resulting in loss of data and a required reinstallation of the OS. If
while you are in the registry you make an error about which you are right
away aware of, immediately turn the machine off. Do NOT close the registry
editor, do NOT go to START>>SHUTDOWN simply hit the switch to turn of the
machine or cut off power to it. This will cause Windows to load from the
backup registry that it makes every time it shuts down properly, hence the
mistake that you made will not have saved in the registry and your machine
should boot as it did previous to your editing. If you are not comfortable
with editing the registry you should take these instructions to an
experienced Windows technician or contact the Jasc Software Inc. Technical
Support Team at 952-930-9171 who will be happy to walk you through the
process of editing the registry.
Close Paint Shop Pro,
Click on Start > Run
Type in CMD (for Windows XP or 2000) or Command (for Windows 95/98/ME)
Then click OK.
In the DOS/terminal window, type in regedit and then push the Enter key.
This will open the Registry Editor. When the Registry Editor opens, click
Registry>Export Registry File, choose a filename and location to save the
file, then hit the save key to save the file. The program will automatically
add a REG extension on to the specified filename when it is saved. This file
can serve as a backup if necessary. After this backup procedure, we can move
on to deleting the Paint Shop Pro registry key. Click on the plus sign next
to HKEY_CURRENT_USER. You will see a list of HKEYS drop down underneath this
HKEY. One of these KEY's is called Software. Click on the plus sign next to
Software. You will see a list of KEYS drop down underneath the Software KEY.
One of these KEY's is called Jasc.
Click on the plus sign next to Jasc. You will see a list of KEYS drop down
underneath the Jasc KEY. One of these KEY's is called Paint Shop Pro 7.
Click on the Word Paint Shop Pro 7 to highlight this key. Hit the delete key
on your keyboard, then confirm the deletion when prompted. After deleting
the Paint Shop Pro 7 KEY, you can close the Registry Editor.
Launch Paint Shop Pro. It will act like a fresh installation.
Thank You,
Andrew R.
Technical Support Representative
__________________________________________________ __
Thank You for contacting Jasc Software Technical Support.
It is possible that the problem that you are experiencing is related to a
corruption in the Paint Shop Pro registry settings. This following procedure
will delete these registry settings. The next time Paint Shop Pro is
launched, it will recreate the settings and behave like a fresh
installation.
NOTE: Before you begin with the process detailed below remember that
instructions for editing the registry are intended for experienced users
only. The Windows Registry is at the core of the operating system. Errors
made in editing the registry could damage your Operating System beyond
repair resulting in loss of data and a required reinstallation of the OS. If
while you are in the registry you make an error about which you are right
away aware of, immediately turn the machine off. Do NOT close the registry
editor, do NOT go to START>>SHUTDOWN simply hit the switch to turn of the
machine or cut off power to it. This will cause Windows to load from the
backup registry that it makes every time it shuts down properly, hence the
mistake that you made will not have saved in the registry and your machine
should boot as it did previous to your editing. If you are not comfortable
with editing the registry you should take these instructions to an
experienced Windows technician or contact the Jasc Software Inc. Technical
Support Team at 952-930-9171 who will be happy to walk you through the
process of editing the registry.
Close Paint Shop Pro,
Click on Start > Run
Type in CMD (for Windows XP or 2000) or Command (for Windows 95/98/ME)
Then click OK.
In the DOS/terminal window, type in regedit and then push the Enter key.
This will open the Registry Editor. When the Registry Editor opens, click
Registry>Export Registry File, choose a filename and location to save the
file, then hit the save key to save the file. The program will automatically
add a REG extension on to the specified filename when it is saved. This file
can serve as a backup if necessary. After this backup procedure, we can move
on to deleting the Paint Shop Pro registry key. Click on the plus sign next
to HKEY_CURRENT_USER. You will see a list of HKEYS drop down underneath this
HKEY. One of these KEY's is called Software. Click on the plus sign next to
Software. You will see a list of KEYS drop down underneath the Software KEY.
One of these KEY's is called Jasc.
Click on the plus sign next to Jasc. You will see a list of KEYS drop down
underneath the Jasc KEY. One of these KEY's is called Paint Shop Pro 7.
Click on the Word Paint Shop Pro 7 to highlight this key. Hit the delete key
on your keyboard, then confirm the deletion when prompted. After deleting
the Paint Shop Pro 7 KEY, you can close the Registry Editor.
Launch Paint Shop Pro. It will act like a fresh installation.
Thank You,
Andrew R.
Technical Support Representative