Old 05-25-2016, 11:00 PM
Everton's Avatar
Everton Everton is offline
Epic Member
Join Date: Jul 2004
Location: New Zealand
Posts: 1,399
Angry A Bit Of A Rant

Not impressed with Apple Support.
My husband was given an itunes card for his ipad for his birthday. He redeemed it and after much deliberation decided to use part of it for a magazine subscription. All went well until he was asked his security questions. We knew the answers but must have typed capital letters where there should not have been any and anyway after several attempts he got locked out of his account. There was nothing to say this was a temporary measure ( I have since found out it would last for 8 hours, because Google is my friend)

Instructions were to contact support so I rang the freephone apple support number for NZ - I think they guy was offshore as he was very hard to understand. After giving me a case number and his name, checking the serial number of the ipad and the account name he asked to be connected to our pc to check our itunes had the device connected - which seemed reasonable. He said he could reset the questions but after mucking around for over half an hour I was informed that the account was locked (duh, we already knew that) BUT that some sort of security I had was preventing it from being reset.
He also told me I should not have two anti virus programs running (I havn't, I have Avast free and Superantispyware Pro) He than told me I had a virus infection that needed to be dealt with and he could run some tests that would take about 30-40 minutes. I said NO, and he suggested I take it to a repair shop (not sure whether he meant the ipad ot the 'badly infected' computer) and I would have to pay for that..

All he needed to have told me was that the account would be unlocked after 8 hours and we could try again - which is what we successfully did. Instead he wasted his own time and mine and had access to my computer which is NOT infected.

I ran a full virus scan immediately after and also did a 'Smart Scan' this morning (attachment).

I feel better after that rant - and I hope I never have to contact them again. If I do it will be without having anyone poke around my machine - with no results.
Attached Images
File Type: png Capture.PNG (21.9 KB, 142 views)

HP Pavilion TouchSmart 23-F203A All In One, 8GB RAM,1TB HD
Acer Aspire 5750G,4GB RAM, 698GB HD
Windows 10 Home

MAXTHON, Edge, Chrome, Firefox
Avast! Free
Reply With Quote
Old 05-26-2016, 11:01 AM
billm65's Avatar
billm65 billm65 is offline
Uber Member
Join Date: Dec 2002
Location: ILLINOIS
Posts: 10,054
Just a question, does "Superantispyware Pro" have a virus program in it? Perhaps it may be running without your knowledge.

Sorry, after some research on "Superantispy Pro" I found that it does not conflict with other anti-virus programs..

Does not conflict with other anti-spyware or anti-virus software.
HP Envy
Windows 10

There MUST be TERM LIMITS on ALL politicians.

Last edited by billm65; 05-26-2016 at 11:08 AM.
Reply With Quote
Old 05-26-2016, 01:07 PM
stringbean's Avatar
stringbean stringbean is offline
Uber Member
Join Date: Jun 2004
Location: British Columbia
Posts: 5,482
I know how you feel. Hope the rant helped.
Win 10
FireFox 53.0.2
Malwarebytes Anti-Exploit free

Why is it that all instruments created to find "intelligent life" are pointed "AWAY" from Earth?
Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -5. The time now is 07:52 AM.

Powered by vBulletin® Version 3.8.1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
Copyright 2000-2011 WorldStart, Inc