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  #21  
Old 03-15-2017, 05:00 PM
imanovice imanovice is offline
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Quote:
Originally Posted by jholland1964 View Post
Please try rebooting to Normal Mode. While using these tools in safe mode is "ok" if there is no other way to run them, none of them run exactly at 100% because some files that should be running are not in safe mode, therefore the tools run at a "lower level" than normal and possibly not finding everything.

Please try Normal mode and let me know if the computer boots to Normal mode before attempting anything else
I also ran the AdwCleaner in Safe mode. Do we need to rerun it also?
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  #22  
Old 03-15-2017, 05:03 PM
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Quote:
Originally Posted by imanovice View Post
I also ran the AdwCleaner in Safe mode. Do we need to rerun it also?
Please don't jump ahead to anything. I cannot tell you what to do unless I know if the computer will boot to Normal and work without the Alert Trojan locking your computer
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  #23  
Old 03-15-2017, 05:07 PM
imanovice imanovice is offline
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Quote:
Originally Posted by jholland1964 View Post
Please don't jump ahead to anything. I cannot tell you what to do unless I know if the computer will boot to Normal and work without the Alert Trojan locking your computer
Sorry, I wasn't trying to rush. And the computer only locked up once I started my browser, if that helps. I didn't seem to have any trouble in stand-alone apps, that I saw.
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  #24  
Old 03-15-2017, 05:09 PM
imanovice imanovice is offline
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OK, the computer reboot, and I am in normal mode. I am just at the desktop, I have not tried to open a browser or any app.
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  #25  
Old 03-15-2017, 05:13 PM
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Quote:
Originally Posted by imanovice View Post
Sorry, I wasn't trying to rush. And the computer only locked up once I started my browser, if that helps. I didn't seem to have any trouble in stand-alone apps, that I saw.
I wasn't saying you were rushing, too many times have I had a person ask a question like that and before I can respond they go ahead and do something that should not be done until actually given the ok to do so.

I am a bit confused there. You said you were running the tools in safe mode. But now you say the computer only locks when you open the browser. If the browser locks then how do you download the tools??
And then now you don't have trouble running the tools...Please be more clear.

Have you been in Safe Mode all the time while doing all of this? Or not. I honestly have no idea based on your comments.
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  #26  
Old 03-15-2017, 05:14 PM
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Quote:
Originally Posted by imanovice View Post
OK, the computer reboot, and I am in normal mode. I am just at the desktop, I have not tried to open a browser or any app.
I presume you are on the other computer to post this?

Open the browser.
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  #27  
Old 03-15-2017, 05:19 PM
imanovice imanovice is offline
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Quote:
Originally Posted by jholland1964 View Post
I wasn't saying you were rushing, too many times have I had a person ask a question like that and before I can respond they go ahead and do something that should not be done until actually given the ok to do so.

I am a bit confused there. You said you were running the tools in safe mode. But now you say the computer only locks when you open the browser. If the browser locks then how do you download the tools??
And then now you don't have trouble running the tools...Please be more clear.

Have you been in Safe Mode all the time while doing all of this? Or not. I honestly have no idea based on your comments.
I was in safe mode when we ran the two MalwareByte scans (as well as the update) and I was still in safe mode when we ran the AdwCleaner. When the AswCleaner rebooted the computer, I neglected to manually go to safe mode, so I opened Firefox, and posted the log. THEN I noticed your notation asking if I had rebooted into safe mode, so I went into safe mode and downloaded the Junkware Remover. Now I am in normal mode.
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  #28  
Old 03-15-2017, 05:24 PM
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Quote:
Originally Posted by imanovice View Post
I was in safe mode when we ran the two MalwareByte scans (as well as the update) and I was still in safe mode when we ran the AdwCleaner. When the AswCleaner rebooted the computer, I neglected to manually go to safe mode, so I opened Firefox, and posted the log. THEN I noticed your notation asking if I had rebooted into safe mode, so I went into safe mode and downloaded the Junkware Remover. Now I am in normal mode.
So...the browser DID open in normal mode after the AdwCleaner reboot without any locking up and you posted with it in normal mode too.

Stay in normal mode.

Delete Junkware Removal tool and download another one. If it will not set a restore point don't worry about it.
Run the tool.
Post back with the log.
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  #29  
Old 03-15-2017, 05:28 PM
imanovice imanovice is offline
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Quote:
Originally Posted by jholland1964 View Post
So...the browser DID open in normal mode after the AdwCleaner reboot without any locking up and you posted with it in normal mode too.

Stay in normal mode.

Delete Junkware Removal tool and download another one. If it will not set a restore point don't worry about it.
Run the tool.
Post back with the log.
Do I just delete it by right-clicking and hitting delete?
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  #30  
Old 03-15-2017, 05:29 PM
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Quote:
Originally Posted by imanovice View Post
Do I just delete it by right-clicking and hitting delete?
Yes, it is a free standing app, it is not installed.
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  #31  
Old 03-15-2017, 05:42 PM
imanovice imanovice is offline
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OK, I am in normal mode on the infected computer. No locking up. Here is the Junkware log:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.2 (03.10.2017)
Operating System: Windows 10 Home x64
Ran by Kathy (Administrator) on Wed 03/15/2017 at 15:32:43.74
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~




File System: 2

Successfully deleted: C:\ProgramData\1421086841.bdinstall.bin (File)
Successfully deleted: C:\WINDOWS\wininit.ini (File)



Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~
Scan was completed on Wed 03/15/2017 at 15:35:54.38
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~
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  #32  
Old 03-15-2017, 05:45 PM
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Go ahead and Right click delete Junkware Removal Tool.

Run another AdwCleaner scan in Normal Mode. Post back with the log.
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  #33  
Old 03-15-2017, 05:55 PM
imanovice imanovice is offline
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Quote:
Originally Posted by jholland1964 View Post
Go ahead and Right click delete Junkware Removal Tool.

Run another AdwCleaner scan in Normal Mode. Post back with the log.
Here is the log:

# AdwCleaner v6.044 - Logfile created 15/03/2017 at 15:51:22
# Updated on 28/02/2017 by Malwarebytes
# Database : 2017-03-15.2 [Server]
# Operating System : Windows 10 Home (X64)
# Username : Kathy - BUSINESSPC
# Running from : C:\Users\Kathy\Desktop\AdwCleaner.exe
# Mode: Clean
# Support : https://www.malwarebytes.com/support



***** [ Services ] *****



***** [ Folders ] *****



***** [ Files ] *****



***** [ DLL ] *****



***** [ WMI ] *****



***** [ Shortcuts ] *****



***** [ Scheduled Tasks ] *****



***** [ Registry ] *****



***** [ Web browsers ] *****



*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [746 Bytes] - [15/03/2017 15:51:22]
C:\AdwCleaner\AdwCleaner[S0].txt - [1137 Bytes] - [15/03/2017 15:51:08]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [891 Bytes] ##########
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  #34  
Old 03-15-2017, 05:59 PM
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Open AdwCleaner again. Go to File, Uninstall to remove the program. It is not needed anymore.
Both AdwCleaner and Junkware Removal Tool are only used if infection/malware is KNOWN to be on the computer. Then and only then you might be advised to use them. They are only for specific types of malware.

Now update Malwarebytes' and run a new scan.
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  #35  
Old 03-15-2017, 07:15 PM
imanovice imanovice is offline
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Sorry for the delay, here is the log:

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 3/15/2017
Scan Time: 4:36 PM
Logfile: scan log 3 3 15.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2017.03.15.08
Rootkit Database: v2017.03.11.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: Kathy

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 323815
Time Elapsed: 34 min, 35 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)
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  #36  
Old 03-15-2017, 07:51 PM
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No problem. I was talking to my daughter on the phone.

How are things working? Any problems?
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  #37  
Old 03-15-2017, 07:54 PM
imanovice imanovice is offline
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Quote:
Originally Posted by jholland1964 View Post
No problem. I was talking to my daughter on the phone.

How are things working? Any problems?
Everything seems to be working fine. I don't notice any problems yet. However, have only been on this one site, so.......
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  #38  
Old 03-15-2017, 07:57 PM
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Quote:
Originally Posted by imanovice View Post
Everything seems to be working fine. I don't notice any problems yet. However, have only been on this one site, so.......
So surf around see what happens.

Also, just to explain the Malwarebytes' updates. Notice this from the log, v2017.03.15.08 shows that this database was the 8th update today.
The other one had the 7th update of the day. So you see why you always need to be sure that you update before each scan. Even if it tells you on the front of the program that all is up to date.
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  #39  
Old 03-15-2017, 08:08 PM
imanovice imanovice is offline
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Quote:
Originally Posted by jholland1964 View Post
So surf around see what happens.

Also, just to explain the Malwarebytes' updates. Notice this from the log, v2017.03.15.08 shows that this database was the 8th update today.
The other one had the 7th update of the day. So you see why you always need to be sure that you update before each scan. Even if it tells you on the front of the program that all is up to date.
I thank you for the information about MalwareBytes. I don't scan as often as I should, so I get a message from them everytime saying my program needs to update. I will try to do better.

I also thank you for all of your help in getting this nasty thing off of my computer!! You have explained this to me before, but I cannot understand how these things get on my computer. In this instance, I went to a site, a message board, and looked at it for at least a minute. Nothing happened until I wanted to print a page. Then, BOOM! I am very careful about links in e-mails, and I rarely download programs, although I do download pictures and pages. So, did this thing sit on my computer for a while, or was the site I went to just bad? I'm a bit confused about this. And how can I know when a site is bad? I used to use WOT, which gave me a sense of security, but have since stopped using it because Firefox advised it.
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  #40  
Old 03-15-2017, 08:53 PM
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Quote:
Originally Posted by imanovice View Post
I thank you for the information about MalwareBytes. I don't scan as often as I should, so I get a message from them everytime saying my program needs to update. I will try to do better.

I also thank you for all of your help in getting this nasty thing off of my computer!! You have explained this to me before, but I cannot understand how these things get on my computer. In this instance, I went to a site, a message board, and looked at it for at least a minute. Nothing happened until I wanted to print a page. Then, BOOM! I am very careful about links in e-mails, and I rarely download programs, although I do download pictures and pages. So, did this thing sit on my computer for a while, or was the site I went to just bad? I'm a bit confused about this. And how can I know when a site is bad? I used to use WOT, which gave me a sense of security, but have since stopped using it because Firefox advised it.
You need to do a weekly scan with Malwarebytes'.

You're welcome, happy to help. Your quick thinking, turning off the computer and booting to safe mode though stopped things from going any further.
In all likelyhood came onto the computer from the page you were viewing or at least one within a short time of that last one. These things usually do not sit long or at all on a computer unless a rootkit is involved.
This could also have come from a download. You can't "download" pages, you can save links to them but not physically download a page. You can download and save pictures of course. Scan anything your download with your BitDefender or Malwarebytes' both have the option of scanning one item.

Now about WOT. Firefox advised against it AFTER it was learned that WOT was selling personal information to third parties.

Read this thread from here back in November.

http://forum.worldstart.com/showthre...&highlight=WOT

This explains it all and gives links to other alternatives, including one called BitDefender TrafficLight.
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