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Old 05-23-2007, 05:37 AM
Herb J.'s Avatar
Herb J. Herb J. is offline
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Red face HELP!! Locked Out of Hotmail

HELP!...Panic city!!! Got myself locked out of my hotmail e-mail (first time). It says, "Failed. Tried signing in to many times with incorrect password or someone else is trying to sign into the account". It's not someone else, it's me! After finding my password it wouldn't accept it, and I remember the "secret word" to get access when asked for it to "reset the password" but it won't accept it either. So I'm in a mess and can't get in to fix the darn thing because it says I've tried to many times. So now what? Can someone out there please help direct me on how to correct the situation? Desperate! I seem to be going around in an endless circle. Thanks.
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Old 05-23-2007, 08:16 AM
Go For It Go For It is offline
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Quote:
Originally Posted by Herb J.
HELP!...Panic city!!! Got myself locked out of my hotmail e-mail (first time). It says, "Failed. Tried signing in to many times with incorrect password or someone else is trying to sign into the account". It's not someone else, it's me! After finding my password it wouldn't accept it, and I don't remember the "secret word" to get access when asked for it to "reset the password". So I'm in a mess and can't get in to fix the darn thing because it says I've tried to many times. So now what? Can someone out there please help direct me on how to correct the situation? I seem to be going around in an endless circle. Thanks.
I don't know what you should do for sure but when I get in a mess, such as this, I call MSN, as MSN HOTMAIL is my homepage. Their customer #800-386-5550. or support.msn.com. As to the message they say that if you have tried more then , I think 5 times, they say this, but just wait a few minutes and try again.

Last edited by Go For It; 05-23-2007 at 08:25 AM.
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Old 05-23-2007, 09:16 AM
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[quote=Go For It]I don't know what you should do for sure but when I get in a mess, such as this, I call MSN, as MSN HOTMAIL is my homepage. Their customer #800-386-5550. or support.msn.com. As to the message they say that if you have tried more then , I think 5 times, they say this, but just wait a few minutes and try again.[/QUOTE

I waited overnight but still got the same messages at the various sites they directed me to.
Hope someone can come through with a solution other than to have to call MSN for help. I'd hate to have to resort to that (they want to charge $$$), but I guess I might have to if some one doesn't have an answer.
Thanks anyway GFI, I appreciate the info .
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Old 05-23-2007, 10:19 AM
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sharber60 sharber60 is offline
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Have you tried signing in on another PC? Sometimes that error is when Hotmail
is down. Can you sign into Windows Live Messenger and will it accept your
password? Then click the mail icon at the top?
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File Type: jpg 2007-05-23_Hotmail email Link.jpg (15.4 KB, 322 views)
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Old 05-23-2007, 01:16 PM
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Quote:
Originally Posted by sharber60
Have you tried signing in on another PC? Sometimes that error is when Hotmail
is down. Can you sign into Windows Live Messenger and will it accept your
password? Then click the mail icon at the top?
Hello Sharon...I checked to see if hotmail was down, but it was operating OK.
Can't sign into Messenger either. None of the hotmail sites are willing to accept my password, and to top things off although I remember the "secret answer" to the "secret question" it won't accept that either because I've tried to many times, so they say.
Gosh, what in the world can I do now, I sure don't want to have to change my e-mail address and loose everything.
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Old 05-23-2007, 01:25 PM
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I just accessed my hotmail/msn/windows live email account via my system tray icon.I wish you the best
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Old 05-23-2007, 01:55 PM
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Quote:
Originally Posted by surferdude
I just accessed my hotmail/msn/windows live email account via my system tray icon.I wish you the best
No luck, all I get is the sign in request and when I do I get the same run around and rejection. Thanks anyway though.
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Old 05-23-2007, 02:33 PM
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I don't know if clearing your cookies,tif's, etc would work, but i don't think it would hurt.
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Old 05-23-2007, 02:40 PM
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wildflowerpa wildflowerpa is offline
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I had the same problem today. To change my password I was suppose to use an alternate email address which I don't have. Finally I got mad and shut down for awhile. When I came back it worked fine. Go figure.
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Old 05-23-2007, 02:51 PM
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Quote:
Originally Posted by surferdude
I don't know if clearing your cookies,tif's, etc would work, but i don't think it would hurt.
Cleared cookies and files in Temporary Internet Files, no luck, but thanks anyway.
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Old 05-23-2007, 11:34 PM
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Some info here....

http://www.google.ca/search?q=locked...ient=firefox-a
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  #12  
Old 05-24-2007, 02:11 AM
jill_dunk jill_dunk is offline
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Quote:
Originally Posted by Herb J.
Cleared cookies and files in Temporary Internet Files, no luck, but thanks anyway.
Did you get the problem solved?

Often times, just using another browser will remedy this. If you have been trying to access it through IE, then try Firefox or Opera, etc.
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Old 05-24-2007, 06:29 AM
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Quote:
Originally Posted by jill_dunk
Did you get the problem solved?

Often times, just using another browser will remedy this. If you have been trying to access it through IE, then try Firefox or Opera, etc.
No,still have the problem.
Tried using Firefox but it just took me back to the same regular sign in that still won't give me my e-mail access.
Desparately hoping for a solution soon...Thanks.
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Old 05-24-2007, 10:01 AM
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[quote=Herb J.]
Quote:
Originally Posted by Go For It
I don't know what you should do for sure but when I get in a mess, such as this, I call MSN, as MSN HOTMAIL is my homepage. Their customer #800-386-5550. or support.msn.com. As to the message they say that if you have tried more then , I think 5 times, they say this, but just wait a few minutes and try again.[/QUOTE

I waited overnight but still got the same messages at the various sites they directed me to.
Hope someone can come through with a solution other than to have to call MSN for help. I'd hate to have to resort to that (they want to charge $$$), but I guess I might have to if some one doesn't have an answer.
Thanks anyway GFI, I appreciate the info .
I agree you do get the run around when you call MSN, but I didn't get charged for the Info. I think the first # I called was 800-373-3676 which is the "Information Line", then they gave me the "Customer service" line #800-386-5550 or passed me over to them. They maybe able to send you to a site that will get to the bottom of your problem. I did have to pay for hotmail, I think it is $9.95 a year. Another thing I did to get my Hotmail was to type "Windows Live One care.com" in the address bar, which I was told to do by MSN when I had lost my Hotmail.

Last edited by Go For It; 05-24-2007 at 10:17 AM.
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Old 05-26-2007, 07:01 AM
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Herb J. Herb J. is offline
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[quote=Go For It]
Quote:
Originally Posted by Herb J.
I agree you do get the run around when you call MSN, but I didn't get charged for the Info. I think the first # I called was 800-373-3676 which is the "Information Line", then they gave me the "Customer service" line #800-386-5550 or passed me over to them. They maybe able to send you to a site that will get to the bottom of your problem. I did have to pay for hotmail, I think it is $9.95 a year. Another thing I did to get my Hotmail was to type "Windows Live One care.com" in the address bar, which I was told to do by MSN when I had lost my Hotmail.
GFI...I called 800-386-5550 and she said she couldn't help with "a "free hotmail" e-mail account and told me to e-mail support.msn.com" for instructions.
I did that two days ago and am still waiting for instructions on another e-mail address I opened solely for that purpose.
Was yours a "free hotmail account" too, and did they reopen it by converting it to a paid account? Maybe I'll have to do that to get all my information back...Whew, what a bummer all this has turned out to be. Thanks alot for your help on this, I really appreciate it. Herb
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Old 05-26-2007, 09:20 AM
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Do you suppose that a System Restore to prior to the onset of your problem might give you Hotmail access?
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Old 05-26-2007, 12:07 PM
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Herb J. Herb J. is offline
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Quote:
Originally Posted by Phil
Do you suppose that a System Restore to prior to the onset of your problem might give you Hotmail access?
Already tried that on two occassions Phil, no luck though, but thanks for checking in. Herb
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Old 05-26-2007, 12:39 PM
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sharber60 sharber60 is offline
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Does this happen on other computers as this is web mail?
Have you gone to a friend`s house & tried to access from their PC?

It would help to pin point if it is a problem with your Hotmail on your PC or not
being able to sign in from anywhere else.
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Old 05-26-2007, 01:53 PM
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Herb J. Herb J. is offline
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Quote:
Originally Posted by sharber60
Does this happen on other computers as this is web mail?
Have you gone to a friend`s house & tried to access from their PC?

It would help to pin point if it is a problem with your Hotmail on your PC or not
being able to sign in from anywhere else.
Hello Sharon...Yes we tried on another computer and went through the same routine.

Sharon the problem is me I goofed things up and got myself locked out by forgetting my password momentarily and then after numerous times trying to log in got locked out and to top things off I didn't remember the exact format of my "Secret Answer". When I did remember it was to late.
I'm presently working with MSN support to get things on track again, hopefully. What an ordeal, although I must say they have been most cooperative and helpful, so far, it's just so time consuming..

I just signed up with Gmail to get messages from hotmail on how to correct that problem and now I'm having another problem with a constant Security Warning constantly coming up whenever I sign into Gmail. It's driving me crazy! Any suggestions on how to stop the darn thing ? Thanks for your interest. Herb
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Old 05-26-2007, 02:05 PM
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sharber60 sharber60 is offline
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Do you have the Gmail Notifier that will sit in the system tray?
try that & when you right click on the envelope and click view inbox, see if you
get the same notice.

http://toolbar.google.com/gmail-help...r_windows.html


I don`t sign out just close Gmail with the X and when new mail come in the
envelope turns blue, right click check mail.
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File Type: jpg 2007-05-26_Gmail Notifier.jpg (6.1 KB, 89 views)
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Last edited by sharber60; 05-26-2007 at 02:10 PM.
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