#1  
Old 07-18-2007, 04:54 PM
SleekLeopard SleekLeopard is offline
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Location: Seattle
Posts: 51
roxcommontools.dll missing

Unable to use Roxio as roxcommontools.dll is missing. Roxio.com was no help. No CD - came with PC. Can anyone send me this dill?? - any suggestions.

Pavillion a500n.
448RAM 2.08 GhzWin XP
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  #2  
Old 07-18-2007, 05:13 PM
sharber60's Avatar
sharber60 sharber60 is offline
Sharon from BC
 
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I thought it would show in the Updates, but not there.

If you click Start- All programs, do you see HP Tools? If so click & find applications, look for Roxio.

http://h10025.www1.hp.com/ewfrf/wc/s...405440&lang=en


http://h10025.www1.hp.com/ewfrf/wc/d...dlc=en&lang=en
In Windows XP
Windows XP protects system files very well and it may be impossible to replace a system file version without performing an entire system restore. If a system file is missing, perform the following steps first:
Start the PC in Safe Mode. For more information, refer to the HP support document Starting Windows XP in Safe Mode .
Click Start, My Computer, and then double-click the C: Drive.
Use the following steps to view hidden or system files:
Click Tools, and then click Folder Options.
Click the View tab.
Remove the checkmarks from Hide extensions for known file types, and Hide protected operating system files.Click Yes to confirm displaying the files.
Select Show hidden files and folders under Hidden files and folders.
Click Apply, and then click OK. The Folder Options window closes.
From the C:\ window, double-click the Windows folder, double-click the System32 folder, and then double-click the dllcache folder.
Find the missing system file, right-click the file icon, and then select Copy.
NOTE: If the file cannot be found in the dllcache folder, use the search tool to find the file:
Click Start, Search, and All files and Folders
Click More advanced options and select Search system files, Search hidden files and folders, and Search subfolders if they are not already selected.
Select Local Hard drives in the Look in dropdown box.
Type the filename in the All or part of the file name field and click the Search button.
Right-click the file found in the right window and select copy.


Browse to the file's working directory. This will probably be one of the following paths:
C:\Windows
C:\Windows\System
C:\Windows\System32
Right-click an empty area inside the directory window and select Paste. If a Confirm File Replace window opens, click Yes.
The file should appear inside the window.
If the file copies into the directory, restart Windows and test for the error message.
If a message appears stating that the file is in use and cannot be removed or replaced, try using Microsoft System Restore to set all system files back to a previous time. For more information, refer to the HP support document Using Microsoft's System Restore .
If the error message goes away, or you want to set the viewing options back to default, use the following steps:
Click Tools, and then click Folder Options.
Click the View tab.
Click the Restore Defaults button and click OK.
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  #3  
Old 07-20-2007, 06:30 PM
SleekLeopard SleekLeopard is offline
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Location: Seattle
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Roxcommondills

I found it in the cache dill folder, but this part I don't understand re pasting it.

"Right-click an empty area inside the directory window and select Paste."

If a Confirm File Replace window opens, click Yes

Don't know how to get inside the directory window.
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