#1  
Old 05-30-2009, 12:43 PM
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fibromite2 fibromite2 is offline
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Exclamation browsers crashing in vista

Hi,
I have a Dell Inspiron E1505. It has 1gig of memory, intel core duo processor. The only accessaries are the chillmat and mouse. My operating system is vista home premium 32bit.
Everything was working fine until about a month ago. An autodownload was run and installed, but before it could finish the install, I got the infamous blue screen. I had to do a complete recovery. After running an update on all my software, it worked fine for about 1 week then programs started crashing, especially the browsers. Then my games started, and now it's affected Norton 360. I thought it might be a norton problem, so I spent 2 hours with them trying to figure this out. Once they determined that it wasn't a problem with norton, they told me to contact Dell. Well, did that, and nada. Since my warranty has expired, I haven't been able to get service worth speaking about. I went to their support forum to see if anyone else was having this problem and found a bunch of people do. All have the same problem with finding a solution. Many have spoken with tech support people from other companies and even they can't figure it out. Even they are unable to get a response from either microsoft or dell.
I ran Glary registry cleaner software and still the problem exists. When I get an error message other than "program has stopped working and will be shut down", I get this: Assert in LSP i.explore.exe assert in LSP [u]g[u]socket_data Lookup(s)==0 capture\lsp\nolsp\wsp_patches.ccp:1313 (which is why I ran the regcleaner.)
I thought that updating to IE8 would help, nope, if anything it made it worse. I tried firefox, and it crashes too.
Can anyone find a fix?
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  #2  
Old 05-30-2009, 04:23 PM
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When you say your browsers are crashing what exactly happens? Do you get an error message?
Go to Control Panel > administrative tools > events viewer. Look at your system and program events and see what kind of errors there are.
Have you taken a look at your startup programs? These are programs that load and run in the background every time you start your computer. Some you need most you don't. Each one of the programs running uses system resources and can potentially cause a conflict with a program you have open. Go to the link in my signature (Pacís Portal) read more about startup programs and which are safe to disable. Then use the list provided on that page to lookup the programs that are running on your computer and eliminate what is unnecessary. Eliminating startup programs will improve boot time, use less system resources and leave less room for conflict.
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Old 05-31-2009, 12:10 PM
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fibromite2 fibromite2 is offline
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Thank you for the advice. I have been reading the website that you recommended, and at the risk of sounding stupid, I am more confused than before. There is so much info. Is there a list of services, programs, and processes that are necessary? I know how to disable them, I'm just not sure which ones I can without messing up my system worse than it already is.
To answer your question...when the programs crash, I just get the little box that says "program has stopped working, and will be closed" then I get the box that says "windows is collecting more info", then it shuts down.
I have another question, why would a program that has been working great suddenly start having problems? I have not added any programs in over 4 months.
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Old 05-31-2009, 04:47 PM
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Events viewer is an area to look at events that have happened on the computer and can give you an idea of what the error means and why it happened. They are listed by date. Also listed as an error.
Startup programs are different. You can disable unnecessary programs that load every time windows starts. Go to Pac's Portal http://www.pacs-portal.co.uk/startup_index.htm. You can look up your startup programs and find out which are safe to disable. If you post the list here we can help you.
Programs produce errors for a variety of reasons. Conflicts, corrupt files, incompatible add-ons, updates gone bad and so on.
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Old 05-31-2009, 07:06 PM
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Here is a copy of the event log for just today:

1. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f)
Entry C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\SHOPPERSHOTLINEWIRED\FAQ.LNK

2. The master browser has received a server announcement from the computer FAMILYPC that believes that it is the master browser for the domain on transport NetBT_Tcpip...the master browser is closing or an election is being forced.

3. Unable to initialize the security package kerberos for server side authentication. data field contains the error number.

4. unable to read performance data for the disk performance counters.

These events happened over and over totaling 30 events today alone.
I recognize the first one, and have uninstalled the software that was causing it.
The second one is confusing. I access the wirelessly, always have and this just started happening. I have no clue about the third one or the fourth one. I also found that there were alot of timeouts.
My start up list is:

Nielson online survey software
Hughesnet tools connection monitor
Dell wireless
NVIDIA driver
NVIDIA compatible windows display driver
My survey messenger
Microsoft System Configuration
Microsoft Userinit Logon App
Microsoft windows explore
Microsoft Windows host process (RUNDLL 32) this is listed twice
Symantec
Norton 360

Everything else in the list is already turned off.
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Old 06-01-2009, 02:33 AM
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It sounds like it may be some type of spyware.
I would install Adaware and Spybot. Update both and run a scan. Don't use Teatimer in Spybot.
Try resetting IE to default and uninstall any browser add ons or toolbars.
In IE click the tools menu > internet options > advanced > reset.
Delete browsing history: Tools > internet options > delete browsing history > Delete All

http://www.lavasoft.com/single/trialpay.php
http://www.safer-networking.org/index2.html
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Old 06-01-2009, 02:36 PM
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I downloaded spybot and boy did it find a lot of junk! I thought norton was supposed to block spywear, but i guess it doesn't.
Thank you for all your help! I truly do appreciate your help!
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Old 06-01-2009, 03:22 PM
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Great, did you run Adaware also. They both work well but often one finds things the other misses. Did it solve the problem? Are you still having issues with your browser?
You might also try this on-line Trojan scan.
http://www.windowsecurity.com/trojanscan/
Did you reset IE and clear your cache?
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Old 06-01-2009, 03:48 PM
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I would STRONGLY advise that you download, install, update and then run a Full System Scan with Malwarebytes' Anti-Malware
Once it is updated run the Full System scan with it.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected.
Save the log. Reboot the System.
Then download HiJackThis and do a Full System scan with it, save the log and post back here with the MBA-M log and the HJT log.
The reason I say this is the info you posted shows SHOPPERSHOTLINEWIRED this is known malware from a not very reputable company. Also My survey messenger and the Nielson online survey software can also cause big problems. Many people yes, have used the Nielson software, but depending on how and when it was installed, and from where originally, this can be a big problem bringing in malware and spyware. If they are all ready generating errors or causing crashes Sunny is right there is definitely something at work there that you probably don't want on the computer. You said Spybot all ready found a lot, so chances are there is MORE on there that Spybot doesn't look for. MBA-M is considered the very best out there today use that one.
Judy
Run those two programs I noted and post the logs.
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Old 06-03-2009, 03:09 PM
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I have removed the shoppershotlinewired since I found that it was causing a problem before I read your post. I have had the other software on my system for over a year with no problems.
I ran the two software programs have inserted them below. The malware log is short because it is the second scan. The first scan found even more than the other malware. I chose for it to fix them and before I could save it, the electricity went out and shut everything down. (I had the battery out of my laptop because it was getting too hot for my lap.)

Malwarebytes' Anti-Malware 1.37
Database version: 2221
Windows 6.0.6001 Service Pack 1

6/3/2009 2:29:53 PM
mbam-log-2009-06-03 (14-29-53).txt

Scan type: Full Scan (C:\|)
Objects scanned: 400194
Time elapsed: 4 hour(s), 27 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Explorer\Browser Helper Objects\{8ca5ed52-f3fb-4414-a105-2e3491156990} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{8ca5ed52-f3fb-4414-a105-2e3491156990} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\iWin Games\iWinGamesHookIE.dll (Trojan.BHO) -> Delete on reboot.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:49:28 PM, on 6/3/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18226)
Boot mode: Normal

Running processes:
C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\NetRatingsNetSight\NetSight\NielsenOnline.ex e
C:\Program Files\HughesNetTools\1\McciTrayApp_SSR.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Consumer Input\ConsumerInput.exe
C:\Program Files\MySurvey Messenger\MySurveyMessenger.exe
C:\Program Files\NetRatingsNetSight\NetSight\NielsenOnline.ex e
C:\Windows\System32\rundll32.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\myra\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.myhughesnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\3.0.0.135\IPSBHO.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: MyPoints Toolbar - {A057A204-BACC-4D26-CEC4-75A487FD6484} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\s wg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O3 - Toolbar: MyPoints Toolbar - {A057A204-BACC-4D26-CEC4-75A487FD6484} - (no file)
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O4 - HKLM\..\Run: [MSConfig] "C:\Windows\system32\msconfig.exe" /auto
O4 - HKLM\..\Run: [NielsenOnline] C:\Program Files\NetRatingsNetSight\NetSight\NielsenOnline.ex e
O4 - HKLM\..\Run: [HughesNetTools_McciTrayApp] C:\Program Files\HughesNetTools\1\McciTrayApp_SSR.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [Consumer Input Update] C:\Program Files\Consumer Input\ConsumerInputUa.exe
O4 - HKCU\..\Run: [Consumer Input] C:\Program Files\Consumer Input\ConsumerInput.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: iWin Desktop Alerts.lnk = C:\ProgramData\iWin Games\DesktopAlerts\DesktopAlerts.exe
O4 - Startup: MySurvey Messenger.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O13 - Gopher Prefix:
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} (WMI Class) - http://support.dell.com/systemprofiler/SysProExe.CAB
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1239570179497
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://www.gamehouse.com/realarcade-...ylomplayer.cab
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll (file missing)
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildGames\Game Console - WildGames\GameConsoleService.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Update Service (gupdate1c9943b8f14c25b) (gupdate1c9943b8f14c25b) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iWinTrusted - iWin Inc. - C:\Program Files\iWin Games\iWinTrusted.exe
O23 - Service: lxdqCATSCustConnectService - Lexmark International, Inc. - C:\Windows\system32\spool\DRIVERS\W32X86\3\\lxdqse rv.exe
O23 - Service: lxdq_device - - C:\Windows\system32\lxdqcoms.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
O23 - Service: Roxio UPnP Renderer 10 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 10\RoxioUPnPRenderer10.exe
O23 - Service: Roxio Upnp Server 10 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 10\RoxioUpnpService10.exe
O23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe
O23 - Service: RoxMediaDB10 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 10 (RoxWatch10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Remote Procedure Call (RPC) Net (rpcnet) - Absolute Software Corp. - C:\Windows\system32\rpcnet.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 10054 bytes
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  #11  
Old 06-03-2009, 03:23 PM
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jholland1964 jholland1964 is offline
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I have to tell you, though the choice is yours, these programs are generally rated very questionable, meaning they are either likely to contain malware to to attract malware:
MyPoints Toolbar
AskBar
NielsenOnline
Consumer Input
MySurvey Messenger
iWin Desktop Alerts
All of the above can use BHOs to display ads or can be used for malicious purposes like gathering info on your surfing habits. It also has the functionality to download and install further malicious files from remote servers.
You also have start up items disabled by using msconfig so we don't know what else may be there.

EDIT:
We need to see the First MBA-M log. Just open the program and click the Logs Tab. If you only have two logs there then it should be easy to find the first one. Double Click to open it, copy/paste it here.
It is important for us to see what was removed on the first scan before making any other recommendations.
Judy
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1. Dell Inspiron N5040;
Windows 7 64bit SP1
Firefox v.33, IE11;WLM2012; Avira Free, Windows Firewall, MBAM, SpywareBlaster, SUPERAntispyware

2.Dell Inspiron N7010; Windows 7 64bit SP1
*same programs as computer 1 above*


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System Restore

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  #12  
Old 06-06-2009, 06:23 PM
fibromite2's Avatar
fibromite2 fibromite2 is offline
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Posts: 33
unfortunately the first report was lost. there is only 1 log and I've posted it. (I don't think that anything it fixed was the problem, since it is still happening.) I don't know why the mypoints toolbar is showing up since I uninstalled it several months ago and checked my programs in control panel and it isn't there, the same is true for the consumer input software. The only program that is still on my pc is the neilson online program. The iwin desktop alerts turns on whenever I play my games that I bought from the iwin website. I usually turn it off as soon as I finish playing. (I enabled it for this scan though).
I have also started getting the runtime error: "Microsoft visual C++ Runtime error program:C|windows|system 32|rundll32.exe"
Another odd occurance, my audio device just uninstalled itself. I had to install the sigmatel driver from the dell support site to get my sound back.
I enabled all the items in the start up menu, restarted, and ran another hijack this scan and here are the results:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:11:53 PM, on 6/6/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
C:\Program Files\NetRatingsNetSight\NetSight\NielsenOnline.ex e
C:\Program Files\HughesNetTools\1\McciTrayApp_SSR.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatchTray10.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Lexmark Z2400 Series\lxdqmon.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Roxio\CinePlayer\DMXLauncher.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\sttray.exe
C:\Program Files\Consumer Input\ConsumerInput.exe
C:\Windows\ehome\ehtray.exe
C:\ProgramData\iWin Games\DesktopAlerts\DesktopAlerts.exe
C:\Windows\System32\rundll32.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Lexmark Z2400 Series\lxdqMsdMon.exe
C:\Program Files\NetRatingsNetSight\NetSight\NielsenOnline.ex e
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\CPSHelpRunner10.exe
C:\Program Files\IncrediMail\bin\IMApp.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe
C:\Users\myra\Desktop\HiJackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.myhughesnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\3.0.0.135\IPSBHO.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: MyPoints Toolbar - {A057A204-BACC-4D26-CEC4-75A487FD6484} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\s wg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O3 - Toolbar: MyPoints Toolbar - {A057A204-BACC-4D26-CEC4-75A487FD6484} - (no file)
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [NielsenOnline] C:\Program Files\NetRatingsNetSight\NetSight\NielsenOnline.ex e
O4 - HKLM\..\Run: [HughesNetTools_McciTrayApp] C:\Program Files\HughesNetTools\1\McciTrayApp_SSR.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatchTray10.exe"
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NVHotkey] rundll32.exe C:\Windows\system32\nvHotkey.dll,Start
O4 - HKLM\..\Run: [lxdqmon.exe] "C:\Program Files\Lexmark Z2400 Series\lxdqmon.exe"
O4 - HKLM\..\Run: [lxdqamon] "C:\Program Files\Lexmark Z2400 Series\lxdqamon.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [ECenter] c:\dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [DMXLauncher] "C:\Program Files\Roxio\CinePlayer\DMXLauncher.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
O4 - HKCU\..\Run: [Consumer Input Update] C:\Program Files\Consumer Input\ConsumerInputUa.exe
O4 - HKCU\..\Run: [Consumer Input] C:\Program Files\Consumer Input\ConsumerInput.exe
O4 - HKCU\..\Run: [Pando Media Booster] "C:\Program Files\Pando Networks\Media Booster\PMB.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: iWin Desktop Alerts.lnk = C:\ProgramData\iWin Games\DesktopAlerts\DesktopAlerts.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O13 - Gopher Prefix:
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} (WMI Class) - http://support.dell.com/systemprofiler/SysProExe.CAB
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1239570179497
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://www.gamehouse.com/realarcade-...ylomplayer.cab
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll (file missing)
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildGames\Game Console - WildGames\GameConsoleService.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktopManager.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Update Service (gupdate1c9943b8f14c25b) (gupdate1c9943b8f14c25b) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iWinTrusted - iWin Inc. - C:\Program Files\iWin Games\iWinTrusted.exe
O23 - Service: lxdqCATSCustConnectService - Lexmark International, Inc. - C:\Windows\system32\spool\DRIVERS\W32X86\3\\lxdqse rv.exe
O23 - Service: lxdq_device - - C:\Windows\system32\lxdqcoms.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
O23 - Service: Roxio UPnP Renderer 10 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 10\RoxioUPnPRenderer10.exe
O23 - Service: Roxio Upnp Server 10 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 10\RoxioUpnpService10.exe
O23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe
O23 - Service: RoxMediaDB10 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 10 (RoxWatch10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Remote Procedure Call (RPC) Net (rpcnet) - Absolute Software Corp. - C:\Windows\system32\rpcnet.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 12514 bytes
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  #13  
Old 06-06-2009, 07:59 PM
MikeN.
Guest
 
Posts: n/a
Since you had items disabled with msconfig and have enabled them,update MBAM and run another Full Scan and post that log


Next do this:
Please Run the ESET Online Scanner

http://www.eset.com/onlinescan/scanner.php?i_agree=14
* You will need to use Internet Explorer to complete this scan and you will need to allow an Active X to be installed or you may use Firefox if you have the IE tab addon.
* You will need to temporarily Disable your current Anti-virus program.
* Be sure the option to Remove found threats is checked and the option to Scan unwanted applications is Checked.
* When you have completed that scan, a scanlog ought to have been created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please post that log for us.
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  #14  
Old 06-06-2009, 09:13 PM
jholland1964's Avatar
jholland1964 jholland1964 is offline
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Join Date: Feb 2004
Location: The Middle
Posts: 30,947
Quote:
The only program that is still on my pc is the neilson online program.
Sorry not so...Consumer Input was clearly running when the HJT scan was done. It has TWO entries which auto start when the computer boots.
Same goes for iWin...it starts automatically as a Service so it is still on the computer.

C:\Program Files\Consumer Input\ConsumerInput.exe
O4 - HKCU\..\Run: [Consumer Input Update] C:\Program Files\Consumer Input\ConsumerInputUa.exe
O4 - HKCU\..\Run: [Consumer Input] C:\Program Files\Consumer Input\ConsumerInput.exe

O23 - Service: iWinTrusted - iWin Inc. - C:\Program Files\iWin Games\iWinTrusted.exe
__________________

1. Dell Inspiron N5040;
Windows 7 64bit SP1
Firefox v.33, IE11;WLM2012; Avira Free, Windows Firewall, MBAM, SpywareBlaster, SUPERAntispyware

2.Dell Inspiron N7010; Windows 7 64bit SP1
*same programs as computer 1 above*


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  #15  
Old 06-07-2009, 05:00 PM
fibromite2's Avatar
fibromite2 fibromite2 is offline
Member
 
Join Date: Sep 2002
Location: Louisiana
Posts: 33
I finally got to run the ESET scan and it came back clean.
I found the consumer input program and have uninstalled it. The iwin program is the control panel for a lot of my pc games. I can't uninstall it without loosing all the iwin games that I have bought and currently play. Is there any way to disable it from running except when I am playing?

It is getting harder to stay on line with this thing crashing. It has taken several tries to get through this post. Fortunately, vista has an auto save that keeps track of what I am doing and saves it when it crashes.

I did a clean boot and only started microsoft programs and still the runtime error comes up, locks up my pc and closes explorer. If I manage to get past the boot up, it is only a matter of time until I start experiencing the original problem. This is making me nuts!! It's migrain time.....
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  #16  
Old 06-07-2009, 05:02 PM
MikeN.
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Posts: n/a
How about updating and running MBAM again, were you able to do that?
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  #17  
Old 06-07-2009, 05:21 PM
jholland1964's Avatar
jholland1964 jholland1964 is offline
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Join Date: Feb 2004
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Posts: 30,947
Nobody has thought to ask, how big of a hard drive do you have, how much space is remaining. How much RAM do you have?
Another thing to try is run msconfig, Click the Services Tab. Put a checkmark in Hide All Microsoft Services and for the remainder left, disable all and reboot. See if you still are having the problems. If NOT then go back into msconfig and leaving the Microsoft Services Hidden, re-enable the other services one at a time and reboot. Continue to do this adding one each time. This of course will take awhile because you have a LOT of them running. But doing this might pin down if it is one of these causing the problem.
__________________

1. Dell Inspiron N5040;
Windows 7 64bit SP1
Firefox v.33, IE11;WLM2012; Avira Free, Windows Firewall, MBAM, SpywareBlaster, SUPERAntispyware

2.Dell Inspiron N7010; Windows 7 64bit SP1
*same programs as computer 1 above*


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  #18  
Old 06-11-2009, 09:26 PM
fibromite2's Avatar
fibromite2 fibromite2 is offline
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Join Date: Sep 2002
Location: Louisiana
Posts: 33
Unhappy

Ok. I'm back for now, until it shuts down again.
I ran a diagnostic report and have attached it. I also noticed that there are programs that have been uninstalled still showing up as being installed, yet when I try to uninstall them again, I get the message that the programs don't exist and therefore cannot be uninstalled.
I have also run the reg cleaner that you recommended and all the other utilities that you recommended until they were clean, and still I have the run time error and freezes.
I have uninstalled all the programs that I haven't used in the past 30 days, as well as the games that I have either completed or lost interest in. Basically, I have uninstalled everything I can, and still it says I have low RAM. I intend to upgrade my memory as soon as I can finacially afford to. The only programs that I added are the games and most of those are small files.
Attached Images
File Type: png gen-logo-symantec.png (2.6 KB, 61 views)
File Type: png GLB-header-N360.png (4.4 KB, 67 views)
File Type: png GLB-STATE-ALERT.PNG (2.0 KB, 69 views)
File Type: png GLB-STATE-NORMAL.PNG (1.9 KB, 68 views)
File Type: png GLB-STATE-WARNING.PNG (1.7 KB, 63 views)
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  #19  
Old 06-11-2009, 09:37 PM
MikeN.
Guest
 
Posts: n/a
All of the attachments are bad. Just appear to be .gif files(pics).

When you clicked on a program to uninstall it and you got the message it was already uninstalled, did it give you the option to remove the reference?

did you try what Judy suggested in her last post? Namely this.

Another thing to try is run msconfig, Click the Services Tab. Put a checkmark in Hide All Microsoft Services and for the remainder left, disable all and reboot. See if you still are having the problems. If NOT then go back into msconfig and leaving the Microsoft Services Hidden, re-enable the other services one at a time and reboot. Continue to do this adding one each time. This of course will take awhile because you have a LOT of them running. But doing this might pin down if it is one of these causing the problem.
06-07-2009 06:02 PM

edit: Your Java is way out of date....Update that and see if you have any changes.

http://java.com/en/download/manual.jsp
Download the Offline install file to the desktop, then go to Add/Remove and Uninstall ALL versions of Java you find there. Then install the new version, go back to the download page once you have done the install and click Verify Now to assure the installation went as it should have.
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  #20  
Old 06-12-2009, 10:27 AM
fibromite2's Avatar
fibromite2 fibromite2 is offline
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Join Date: Sep 2002
Location: Louisiana
Posts: 33
Thank you for the info about java. I have run an update and they offered a program called "java fix it " . I downloaded it and ran it just to see what it would find and it said it found over 300 items that need fixing. None of the others found these items. I think that it is a hook to get me to buy the program. I am going to uninstall it.

Yes, I did what Judy suggested and found nothing. She was right, it did take a long time, but it's been done.

I ran the reg program and it keeps finding the same 3 errors. I click to repair and run it again, and there they are, again. I traced them down and found that the errors are in the malware program. The errors are in the custom settings file. How can this be repaired, since the reg program can't do it?

When I clicked on the uninstall program it does not give me the option to remove the reference. How can I do this?
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